BPO Transport – Who is responsible?

22 Feb

So the former head of HP Globalsoft Som Mittal is going to be prosecuted for “negligence”. What happened was very tragic and better planning of security could have prevented the tragedy.

My rant however is not about that but about something I see everyday on the road. There is a major “underground business” that exists today. BPO pickup vehicles have become an alternative to public transport. Often I see them just stop in the middle of the road to pick up people who are thumbing a ride. I have also seen people get out of these vehicles and pay the driver.

How does one control this? Can the CEO of the company monitor what happens to these vehicles once they leave the campus?

Yes one can say that you can put security guards on these vehicles, but a lot of these vehicles I have seen (picking up people and collecting money) have security guards. So obviously they are in cohoots. For all you know, the wrong person can get into the cab in the guise of asking for a ride.

Whats the solution? Not offering transport at all? Preventing women from odd hour shifts? Better training and working conditions for drivers?

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12 Responses to “BPO Transport – Who is responsible?”

  1. M O H A N February 22, 2008 at 8:38 am #

    The arrogance of mittal whereinhe said “am not responsible for that”got him into trouble. Had he publicaly apologized and shown the world how life couldhave been better – SC would not impose the 1000 INR fine on him – a joke again.

    What you say is 110 % true. As long as cheap, efficient public transport infr is not in place, there will be such incidents continuing.

    One needs to simpatize with the risk people take to work at night – they know better regarding whats right or wrong for them but blindly going out stating the country should protect me is not advocated.

    BPO drivers , auto’s, 2 wheelers are a menence on the roads in that order.

  2. Vijay February 22, 2008 at 9:43 am #

    @Mohan: Agree with you…I think HP should have handled the PR better.

    Another news… Now the lorries and bpo taxis are going on strike from tonight… they want the license to kill

  3. Veena Shivanna February 22, 2008 at 9:53 am #

    Vijay, I think they pick up during the return trips when the employees are not there.
    Well, they look that as a way for their business …

    and looks like these BPO cabs themselves form a ‘vehicle type’ .. Have you tried calling up the number they have it painted for rash driving..?

  4. shreeram February 22, 2008 at 11:19 am #

    IF the CEO of the company can take credit for all the achievements and profit of the company for which CEO hasnt contributed nothing then CEO should be made responsible for this incident also even though he didnt had a direct hand in her murder. U cannot have a cake and eat it too…

  5. Vijay February 22, 2008 at 11:26 am #

    @Veena: Never tried calling the number…

    @shreeram: Hmmm you are saying the CEO contributes nothing to profitability? 😉

  6. praneshachar February 22, 2008 at 11:51 am #

    yes from tonight they are on strike against supreme court ruling what happens now we have to wait and watch.
    I agree people using many cabs and buses for commuting as alternative to public transport as they are sick of waiting waiting and any transport they find it is better to go rather than wait. I have not seen people allowed in buses of cos., like BEL, Infosys, Wipro, etc., as there is strict monitoring here, in our co, there will be surprise checks and any driver caught carrying unauthorised passengers will be booked and there are no. of cases where they are punished also. so there is fear and certaianly permanent employees get
    better pay and perks than their counter parts who are on contract.
    In a sensitive in case of death of an employee while coming for duty in co., arranged transport the co., should have handled the issue cautiously and not the way they made statements from time to time. It is just an irony and they face the consequences final they may get exonerated if there are sufficient controls in place like guards, gps for tracing movement of vehicles etc., coming to security guards it is sheer matter of luck when even PM on democratic country was shot down by her own security men and what about common man? and the type of security guards deployed by private agencies they need a guard to secure themselves!!!!!!!!!! for sake of livilihood they take up such jobs many are not having minimum training on these issues.

  7. My3 February 22, 2008 at 1:12 pm #

    Hmmm. I think one of the Karnataka Minishtru tried to ban women from working in the night shifts? That did not work

    I think they are pushing for more vehicles on the road. Well, Tata Nano is now cheap and I guess that it would be safer for the women to drive themselves to work? That seems to be the only efficient method to get to and from work safely? How about a small bus rather than a jeep? Would that be safer since the number of people would be more on a bus?

  8. Vijay February 22, 2008 at 1:18 pm #

    @Pranesh: I think buses are easier to manager

    @my3: Somes companies have buses but afterhours are still by Cabs.. these cabs are not only dangerous to employees but to other people as well as they are driven by poorly trained staff… its all demand and supply.. Yes a Karnataka Minister had suggested this.. here was my take on it at that time:
    https://bangaloreblues.wordpress.com/2007/05/11/labor-ministers-gaffe/

  9. December Stud February 23, 2008 at 1:38 am #

    This was basically a PR mess. But it still not very ‘efficient’ to put the blame on the CEO. I agree HP has/had to try hard. But, I don’t see what SC achieved by the judgment, a slap on the face instead of a pat on the back? Not really…nope!!!

  10. praneshachar February 23, 2008 at 2:49 pm #

    vijay
    your must see the usage of these buses in north bangalore plenty are used as public transport and earnings goes directly to pokcet of drives & other guy ex buses of HMT.
    some buses of Yelahanka based co., etc. etc., in addition to tempo traveller of co, and cabs
    may be in your part buses are not much used because public transport is much better there with good frequency

  11. Vijay February 25, 2008 at 5:23 am #

    @DS: Somehow anything to do with the BPO/IT industry gets magnified…

    @Pranesh: Did not know that…but a major cause for traffic jams are all these busses and taxis stopping in the middle of the road…

  12. Chitra March 11, 2008 at 11:45 pm #

    Did you read about this BPO pick-up folks who were actually thieves? They picked up people off of the streets for rides and then actually looted them?

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