Airportu Review Part Tooo

Ok.. finally back from Delhi. More importantly my first to and fro from the New Bengaluru International Airport.

Here are the good things:

1. Airport really an improvement over the old one.

2. Staff is friendly and courteous. None of the old AAI farts. Plenty of people around to point you to the right place.

3. Check in counters are convinient

4. Luggage trolleys that go in the same direction as you do

5. Security is efficient

6. Airline staff are really pitching in to improve their services and the services of the airport – At least the private ones.

7. Ample parking

8. Nice bus stand

9. Plenty of baggage claim belts on arrival

There are some small issues that I am sure that everyone is trying to address.

Bad things:

1. As I mentioned in a previous post the departure lounge is too crowded. They have tried to squeeze in too many things.. shopping, restaurants in a confined space.

2. The restaurants are too expensive and very claustrophobic. They are trying to fit in as many seats as possible into a very small space.

3. Toilets are tooooo small… the poor harried staff are fighting a losing battle against the bladder mafia.

Need Improvement:

1. BMTC really has to plan transport. Its too early for data but what I saw was that some routes had a lot of passengers and some routes had none. Plus there are not enough Volvo buses.

2. Drivers of these buses are really really bad. Given the fact that there are no autos in BIAL, I predict that the volvo buses are the autos of tomorrow in terms of bad driving.

3. Buses to the tarmac – We had to wait for 15 minutes before we could get off the plane. Obviously this needs to be coordinated better.

Talking about the lack of seating space, Chethan commented by saying “please adjust maadi” on my earlier post. Heres a Youtube clip of the VIP ad which can be related to the seating problems at the airport.